FAQ’s

  • Check-in is anytime after 3pm (15h00).

  • The check-out is at 11 am (11h00).

  • For arrivals after 6pm, kindly email us with your estimated time of arrival to ensure that we have someone available to welcome you to the property.

  • If your flight arrives early in the morning, we will do our best to accommodate an early check-in. However, this will depend on the occupancy of the property.

  • The minimum number of people allowed for a stay is 2, while the maximum number of guests is 19, including children. We have a variety of amenities available to comfortably accommodate your group, including a sofa bed and a baby bed for your convenience.

  • No, breakfast is not included in the price. However, we offer the option to request a local chef who can prepare meals using fresh, local ingredients.

  • At Castelo Ventoso we have a preference for no pets in the house.

  • In the house, you will find a washing machine, dryer, and iron available for your use.

  • We accept payment via bank transfer. Once your reservation is confirmed, we will provide you with the necessary banking details to proceed with the payment. Please note that payment is typically required in advance to secure your booking. If you have any specific questions or concerns regarding the payment process, please feel free to contact us, and we will be happy to assist you.

    • Cancellations made more than 60 days prior to the scheduled arrival date will receive a full refund of the deposit.

    • Cancellations made between 30 and 15 days prior to the scheduled arrival date will receive a 50% refund of the deposit.

    • Cancellations made less than 15 days prior to the scheduled arrival date will not be eligible for a refund.

  • To amend a reservation at Castelo Ventoso, please contact us directly. You can reach us at info@casteloventoso.com

  • To cancel your reservation at Castelo Ventoso, please contact us directly. You can reach us at info@casteloventoso.com

  • Currently, we do not offer celebrations or events at Castelo Ventoso. However, we appreciate your interest, and it's something we are considering for the future.